Shipping Policy

Last Updated: 1/02/2026

Thank you for shopping with Vanderhaags LLC. This Shipping Policy outlines how orders are processed, shipped, and delivered. Please review the information below carefully.

Order Processing

• All orders are processed within 1–3 business days after payment is received.

• Orders are not processed or shipped on weekends or holidays.

• If we experience a high volume of orders, processing may be slightly delayed. Customers will be notified of any significant delays.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Standard Shipping: 5–7 business days

• Expedited Shipping: 1–3 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number. Tracking information typically becomes active within 24 hours.

Freight & Heavy Equipment Shipping

For large, heavy, or specialized equipment:

• Orders may ship via freight carriers.

• Customers may be contacted to confirm delivery details.

• A valid phone number is required for freight deliveries.

• The customer is responsible for ensuring the delivery location is accessible for large trucks unless liftgate service is purchased.

Shipping Destinations

We currently ship to:

• All 50 U.S. states

• Commercial and residential addresses within the United States

For international shipping inquiries, please contact us before placing your order.

Delivery Issues

Incorrect Address:
Vanderhaags LLC is not responsible for orders shipped to incorrectly provided addresses. Please verify your shipping details before completing your purchase.

Lost or Stolen Packages:
If tracking shows delivered but you have not received your package, please:

1. Check with neighbors or building management

2. Contact the shipping carrier

3. Reach out to us for assistance

Damaged Shipments

If your order arrives damaged:

• Inspect the package upon delivery.

• Note any visible damage on the delivery receipt (for freight shipments).

• Contact us within 48 hours of delivery with photos of the damage.

Failure to report freight damage at delivery may affect claim eligibility.

Order Changes & Cancellations

Orders may only be modified or canceled before shipment. Once an order has shipped, it cannot be canceled and must follow our return process (if applicable).

Contact Information

If you have any questions about this Shipping Policy, please contact us:

Vanderhaags LLC
📍 4936 Sharp St Dallas, TX 75247, USA
📞 +1 (972) 314-1379
📧 sales@vanderhaagsllc.com