Shipping Policy

Last Updated: June 2, 2026

At Vander Haag’s LLC, we are committed to providing reliable, timely, and transparent shipping for all products sold through our website. Whether you are purchasing trucks, trailers, containers, heavy equipment, parts, or related products, we strive to ensure a smooth delivery experience from order placement to final delivery.

Order Processing

Once your order has been confirmed and payment has been successfully received and verified, our team begins processing your order.

This may include:

• Product inspection

• Inventory verification

• Freight scheduling

• Carrier coordination

• Delivery planning

Most orders are processed within 1–3 business days.

If additional information is required to complete your order or arrange delivery, our team will contact you directly.

Shipping Costs

Shipping costs vary depending on the product, size, weight, destination, and delivery method required.

Any applicable shipping charges will be clearly displayed during checkout, quotation, or invoicing before payment is completed.

We do not add hidden shipping charges or undisclosed handling fees after an order has been confirmed.

Shipping Timeframe

After payment confirmation and order processing, most orders are delivered within:

• Standard Deliveries: 5–7 Business Days

• Specialized Equipment Deliveries: Delivery schedules may vary based on carrier availability and destination

Delivery estimates are provided for informational purposes only and are not guaranteed delivery dates.

Delivery times may vary depending on:

• Product availability

• Freight carrier schedules

• Delivery location

• Weather conditions

• Road restrictions

• Site accessibility

• Other circumstances beyond our control

Our logistics team may contact you before delivery to:

• Confirm scheduling

• Verify delivery information

• Coordinate unloading requirements

• Discuss site accessibility

Delivery Methods

Products may be shipped using various transportation methods depending on the item purchased, including:

• Parcel Carriers

• Less-Than-Truckload (LTL) Freight

• Flatbed Transportation

• Equipment Carriers

• Specialized Heavy-Haul Carriers

The shipping method used will depend on the product size, weight, destination, and delivery requirements.

Customer Responsibilities

To ensure a successful delivery, customers are responsible for:

• Providing accurate shipping information

• Ensuring adequate access for delivery vehicles

• Confirming sufficient unloading space

• Obtaining any permits or approvals required by local authorities

• Ensuring a responsible party is available to receive the shipment when necessary

Failure to meet site requirements may result in delays, rescheduling fees, storage charges, or additional transportation costs.

Delivery Location & Access

Customers should verify that the delivery location:

• Allows access for commercial delivery vehicles

• Has adequate clearance and turning space

• Complies with local regulations or zoning requirements

• Is suitable for unloading and placement of the purchased product

Vander Haag’s LLC is not responsible for delays or additional costs resulting from inaccessible delivery locations or inaccurate delivery information provided by the customer.

Tracking Information

Tracking information will be provided whenever available from the selected carrier.

Customers may receive shipment updates throughout the transportation process.

Inspection Upon Delivery

We encourage customers to inspect all products immediately upon delivery.

If a shipment arrives damaged, incomplete, or incorrect:

• Note the issue with the delivery carrier whenever possible

• Take photographs of the shipment and packaging

• Contact Vander Haag’s LLC within 7 days of delivery

Prompt reporting allows us to investigate and resolve any shipping concerns as quickly as possible.

Delays & Exceptions

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions

• Transportation disruptions

• Carrier delays

• Natural disasters

• Labor disruptions

• Government actions

• Supply chain interruptions

• Unforeseen logistical challenges

If a significant delay occurs, we will provide updates as soon as information becomes available.

Questions & Contact Information

If you have any questions regarding shipping, delivery preparation, scheduling, or transportation requirements, please contact us:

Vander Haag’s LLC

4936 Sharp St
Dallas, TX 75247

📧 Email: sales@vanderhaagsllc.com

📞 Phone: +1 (972) 314-1379

Our team is committed to providing a smooth, transparent, and professional delivery experience for every customer.