Shipping Policy

Last Updated: January 2, 2026

Thank you for shopping with Vander Haag’s LLC (“Vander Haag’s,” “we,” “us,” or “our”).

This Shipping Policy explains our shipping rates, order processing procedures, delivery arrangements, and procedures for addressing shipping issues for purchases made through our website.

1. Shipping Destinations

Vander Haag’s currently ships to:

• All 50 United States

• Canada

Shipping availability may vary depending on the product, delivery location, size, weight, and transportation requirements.

If a particular product cannot be shipped to your location, we will contact you before completing the order or arranging shipment.

2. Shipping Rates

We currently offer the following standard shipping rates:

United States

Flat-rate shipping: $550 USD

This rate applies to eligible shipments within the United States.

Canada

Flat-rate shipping: $1,300 USD

This rate applies to eligible shipments to Canada.

The applicable shipping charge will be displayed before you complete your purchase.

Certain oversized, unusually heavy, specialized, or otherwise non-standard shipments may require additional shipping arrangements. If additional shipping charges are necessary, we will communicate those charges before shipment.

3. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received and cleared.

Orders are generally processed during regular business days. Orders received on weekends or holidays may begin processing on the next business day.

Processing times may be longer during periods of unusually high order volume, holidays, inventory changes, or circumstances outside our control.

If a significant processing delay is expected, we will make reasonable efforts to notify the customer.

4. Delivery Times

For standard shipments, estimated transit time is generally 5–7 business days after the order has been processed and released to the applicable carrier.

Estimated delivery dates are provided as estimates and are not guaranteed. Total delivery time may vary depending on the product, destination, carrier availability, and transportation requirements.

Delivery may take longer because of:

• Carrier delays

• Weather

• Road or transportation conditions

• Holidays

• Remote delivery locations

• Customs processing for Canadian shipments

• Product availability

• Freight scheduling

• Other circumstances outside our reasonable control

For trailers, shipping containers, heavy equipment, and other large products, delivery scheduling may require additional coordination with the customer.

5. Freight and Heavy Equipment

Large, heavy, oversized, or specialized products may be transported using freight carriers or specialized transportation services.

Before delivery, we may contact the customer to confirm:

• Delivery address

• Contact telephone number

• Delivery availability

• Site accessibility

• Special delivery requirements

Customers are responsible for providing accurate delivery information and ensuring that the delivery location is reasonably accessible for the applicable delivery vehicle.

If the delivery location requires special equipment, access arrangements, permits, or services that are not included in the standard shipping charge, additional charges may apply.

6. Delivery Requirements

For freight or large-equipment deliveries, customers should ensure that:

• The delivery address is correct.

• The delivery location can safely accommodate the delivery vehicle.

• The customer or an authorized representative is available when required.

• Any necessary access instructions are provided in advance.

• A valid telephone number is available for delivery coordination.

Additional delivery attempts or special arrangements caused by incorrect information or inaccessible delivery locations may result in additional charges.

7. Canadian Shipments

The standard shipping rate for eligible Canadian shipments is $1,300 USD.

Customers receiving shipments in Canada may be responsible for applicable customs duties, import taxes, brokerage fees, GST/HST, provincial taxes, or other charges imposed by Canadian authorities or transportation providers.

These charges are separate from Vander Haag’s shipping charge unless expressly stated otherwise.

Customers are responsible for complying with applicable import requirements and providing information reasonably necessary to complete the shipment.

Canadian delivery times may vary depending on customs clearance and other border-related procedures.

8. Shipment Confirmation and Tracking

When tracking information is available, we may provide shipment confirmation and tracking information by email.

Tracking information may take some time to become active after a shipment has been accepted by the carrier.

Customers can use the tracking information provided by the carrier to monitor the shipment’s progress.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information before completing an order.

If an order is shipped to an incorrect address because incorrect information was provided by the customer, additional shipping or redelivery charges may apply.

Please contact us as soon as possible if you discover an error in your shipping information.

10. Lost or Delayed Shipments

If tracking indicates that a shipment is delayed, customers should first review the carrier’s tracking information.

If a shipment appears to be lost or has experienced an unusual delay, contact Vander Haag’s and we will assist with the carrier inquiry when appropriate.

Delivery dates are estimates and may be affected by circumstances outside Vander Haag’s control.

11. Delivered but Not Received

If tracking indicates that a package or shipment has been delivered but you cannot locate it:

• Check the delivery location and surrounding areas.

• Check with household members, neighbors, building management, or other authorized recipients.

• Review the carrier’s delivery information.

• Contact the carrier when appropriate.

• Contact Vander Haag’s if you need additional assistance.

For large freight deliveries, delivery confirmation may be provided by the carrier or delivery service.

12. Damaged Shipments

Customers should inspect shipments as soon as reasonably possible after delivery.

For freight or large-equipment deliveries, customers should document any visible damage and note the damage on the delivery documentation when permitted by the carrier.

If your shipment arrives damaged, contact us as soon as possible and provide:

• Order information

• A description of the damage

• Photographs of the product and packaging, when applicable

• Delivery documentation or freight paperwork, when available

For freight shipments, failure to document visible damage at delivery may affect the carrier’s claims process.

13. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate changes or cancellations before the order has been shipped or committed to transportation.

Once an order has shipped, cancellation may no longer be available and the transaction may instead be subject to our applicable Return & Refund Policy and the terms of the specific purchase.

14. Shipping and Returns

Shipping charges and return shipping responsibilities may vary depending on the product and reason for the return.

Please review our Return & Refund Policy for information about returns, refunds, cancellations, and applicable shipping costs.

15. Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our shipping services, rates, carriers, products, or business practices.

The updated version will be posted on this page with a revised “Last Updated” date.

16. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact us:

Vander Haag’s LLC

Address: 4936 Sharp St, Dallas, TX 75247, USA
Phone: +1 (972) 314-1379
Email: sales@vanderhaagsllc.com