Return and Refunds

Return & Refund Policy

Last Updated: January 2, 2026

At Vanderhaags LLC, we want our customers to have clear information about returns, refunds, cancellations, and damaged or defective products. Because we sell trailers, shipping containers, heavy equipment, and other large or specialized products, certain items are subject to additional return restrictions and freight requirements.

By placing an order with Vanderhaags LLC, you agree to the terms of this Return & Refund Policy, together with our Terms & Conditions, Payment Policy, and Shipping Policy.

1. Return Eligibility

A product may be eligible for return when:

The wrong product was shipped by Vanderhaags LLC.
The product arrives damaged in transit and the damage is properly documented.
The product has a verified defect that is covered by an applicable warranty or other written agreement.
The product is unused, unmodified, and returned in its original condition.
The return request is submitted within 30 days of delivery, unless a different period is required by law or stated in a written agreement.

All returns require prior written authorization from Vanderhaags LLC.

2. Non-Returnable Products

Unless otherwise required by applicable law or expressly agreed to in writing, the following products are generally not eligible for return:

Used trailers, containers, or equipment.
Custom-built or specially configured products.
Products that have been modified after purchase.
Products sold specifically as “as-is,” “where-is,” clearance, or final sale.
Products damaged after delivery due to customer handling, misuse, improper storage, modification, or operation.
Products that have been registered, titled, placed into service, or otherwise used when such use prevents the product from being returned in its original condition.
Freight shipments where visible damage was accepted without being documented on the delivery receipt, subject to applicable carrier and legal requirements.

3. Inspection at Delivery

Trailers, shipping containers, heavy equipment, and other freight products should be carefully inspected when delivered.

Customers should:

Inspect the product before signing the delivery receipt.
Document visible damage on the carrier’s delivery receipt or freight bill.
Take photographs of any visible damage.
Notify Vanderhaags LLC as soon as reasonably possible.

Damage claims should generally be reported within 7 days of delivery. Failure to document or timely report freight damage may affect our ability to pursue a claim with the carrier and may affect the available resolution.

4. Return Request Period

Unless otherwise stated in writing or required by applicable law:

General return requests must be submitted within 30 days after delivery.
Damage and defect claims should be reported within 7 days after delivery.
Certain manufacturer warranties may have different reporting or claim requirements.

The applicable return period does not automatically guarantee approval of a return. Products must also satisfy the eligibility requirements of this policy.

5. How to Request a Return

To request a return, contact us at:

Email: sales@vanderhaagsllc.com
Phone: +1 (972) 314-1379

Please provide:

Your order number.
Your name and contact information.
A description of the reason for the return.
Clear photographs of the product and any claimed damage or defect.
A copy of the delivery receipt or freight documentation when applicable.

Do not ship or transport a product back to us without receiving written return authorization.

If the return is approved, we will provide instructions regarding the return location, transportation, and any applicable requirements.

6. Return Shipping and Restocking Fees

If a return is approved because of a customer preference, ordering error, or other reason not caused by Vanderhaags LLC:

A restocking fee of up to 20% of the purchase price may apply.
Original shipping, freight, and delivery charges are generally non-refundable.
The customer is generally responsible for return transportation and related freight costs.
Additional costs may apply if the product requires special handling or transportation.

Restocking fees and return transportation charges will not be applied when a return is approved because Vanderhaags LLC shipped the wrong product or where applicable law prohibits such charges.

7. Damaged or Defective Products

If a product arrives damaged or you believe it has a defect:

Notify us as soon as possible.
Provide photographs and a description of the issue.
Keep the product and any relevant packaging or shipping documentation.
Do not make repairs or modifications without first contacting us, unless necessary to prevent immediate additional damage or required for safety.
Follow any inspection, warranty, carrier-claim, or return instructions we provide.

Depending on the circumstances, we may offer a repair, replacement, refund, credit, or other appropriate resolution.

For products covered by a manufacturer’s warranty, the manufacturer’s warranty terms may apply.

8. Refunds

Once an approved return has been received and inspected, any approved refund will generally be issued to the original payment method.

Approved refunds are generally processed within 14–21 business days after the return has been received and approved.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Refund amounts may be reduced by applicable restocking, return freight, handling, or other charges permitted under this policy or applicable law.

9. Order Cancellations

Customers may request cancellation before an order has shipped or been released for pickup.

Cancellation requests should be submitted as soon as possible by contacting us.

We will determine whether the order can be canceled based on its processing status, product type, customization, and whether shipment or pickup arrangements have already begun.

Custom, specially ordered, modified, or already-shipped products may not be cancellable.

If an order cannot be canceled, the customer may be required to follow the applicable return process.

10. Refused Deliveries

Customers should not refuse delivery simply because they no longer want the product.

If a customer refuses delivery without prior authorization from Vanderhaags LLC, the customer may be responsible for:

Original freight charges.
Return or redelivery freight charges.
Storage or handling charges.
Applicable restocking fees.
Other costs permitted by applicable law or the applicable carrier terms.

If a product arrives damaged, customers should document the damage and contact us rather than simply refusing delivery, unless refusal is necessary because the product is unsafe or otherwise materially unacceptable.

11. Exchanges

Because trailers, containers, and heavy equipment often require specialized transportation and handling, we generally do not provide direct product exchanges.

If you need a different product, you may be required to:

Request a return for the original product, if eligible.
Complete the approved return process.
Place a separate order for the replacement product.

12. Products Sold As-Is

Certain used, clearance, or otherwise designated products may be sold “as-is,” “where-is,” or “with all faults.”

Where applicable, the product listing, invoice, purchase agreement, or other written sales documentation will identify the applicable condition and any written warranty or limitations.

Nothing in this section limits rights that cannot legally be waived or excluded under applicable law.

13. Special Orders and Custom Products

Custom-built, modified, specially configured, or specially ordered trailers, containers, equipment, and other products may be subject to different cancellation and return terms.

Because these products may be ordered or modified specifically for a customer, they may not be eligible for cancellation or return once production, modification, procurement, or processing has begun.

Any special terms applicable to a particular order will be provided in the applicable quotation, invoice, purchase agreement, or other written documentation.

14. Taxes and Refunds

When a refund is approved, any sales tax originally collected on the refunded portion of the transaction will be adjusted or refunded to the extent required by applicable law.

Shipping, freight, restocking, and other charges may be treated separately from the product purchase price.

15. No Unauthorized Returns

Products must not be returned without prior authorization.

Unauthorized shipments may be refused, returned at the customer’s expense, or held pending further instructions.

16. Changes to This Policy

Vanderhaags LLC may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, payment providers, shipping requirements, or applicable law.

The updated policy will be posted on this page with a revised Last Updated date.

The policy applicable to an order will generally be the policy in effect when the order is placed, unless otherwise required by law or agreed to in writing.

17. Contact Information

For questions about returns, refunds, cancellations, damaged products, or warranty-related issues, please contact:

Vanderhaags LLC
4936 Sharp St
Dallas, TX 75247, USA