Payment Policy

Last Updated: January 2, 2026

This Payment Policy explains the payment methods, billing practices, and payment-related terms that apply to purchases made through Vander Haag’s LLC (“Vander Haag’s,” “we,” “us,” or “our”).

This policy applies to products and services offered through our website, including trailers, shipping containers, heavy equipment, parts, accessories, and related products.

1. Accepted Payment Methods

Depending on the product and transaction, Vander Haag’s may accept the following payment methods:

• Visa

• Mastercard

• American Express

• Discover

• Apple Pay

• Bank transfer or wire transfer

• Zelle, when specifically arranged with Vander Haag’s

The payment methods actually available for a particular purchase may vary based on the product, transaction amount, customer location, and payment-processing requirements.

Customers will be informed of the available payment method or methods before completing payment.

For high-value purchases, including certain trailers, shipping containers, and heavy equipment, Vander Haag’s may require payment by wire transfer, bank transfer, or another verified payment method.

2. Payment Due

Unless otherwise agreed in writing, payment must be successfully authorized and received before an order is processed, released for pickup, or scheduled for delivery.

An order is not considered fully paid until the applicable payment has successfully cleared.

For transactions involving a deposit or other agreed payment schedule, the applicable payment terms will be communicated to the customer before the transaction is completed.

3. Payment Authorization and Verification

When you submit a payment, you authorize Vander Haag’s and its payment service providers to process the amount due for your purchase, including applicable:

• Product charges

• Sales taxes

• Shipping or delivery charges

• Other charges disclosed before payment

For certain transactions, particularly high-value purchases, we may request additional information to verify the transaction and help prevent unauthorized payments or fraud.

If a payment cannot be successfully authorized or verified, we may place the order on hold until the payment issue is resolved.

4. Pricing and Currency

Unless otherwise stated, prices displayed on our website are in U.S. Dollars (USD).

Product prices may change from time to time because of inventory, supplier, freight, market, or other business conditions.

The price and applicable charges presented to you before you complete your purchase will apply to that transaction, except where a pricing or listing error requires correction.

Any applicable shipping, delivery, taxes, or other mandatory charges will be disclosed before payment is completed.

5. Sales Tax

Applicable sales tax will be calculated and collected when required by applicable law.

The amount of tax may depend on the delivery address, pickup location, type of product, and applicable tax rules.

Customers claiming a tax-exempt status may be required to provide valid documentation before the transaction is completed.

Tax-exemption documentation may be retained as required by applicable law.

6. Deposits and Special Orders

Certain trailers, shipping containers, heavy equipment, special-order products, or reserved inventory may require a deposit.

When a deposit is required:

• The amount of the deposit will be communicated before payment.

• The deposit will be applied toward the purchase price when applicable.

• Any applicable deposit refund or cancellation terms will be communicated before the deposit is paid.

• Production, reservation, preparation, or delivery scheduling may not begin until the required deposit has been successfully received.

Deposits are subject to the terms provided for the particular transaction and applicable law.

7. Financing

Financing may be available for certain purchases and, when offered, may be provided through third-party financing companies or lenders.

Financing is subject to the lender’s approval requirements, credit qualifications, terms, and conditions.

Vander Haag’s does not guarantee financing approval, interest rates, loan terms, or financing availability.

Any financing agreement is between the customer and the applicable financing provider.

8. Payment Security

We take reasonable measures to protect payment and personal information.

Online payments may be processed through third-party payment providers using secure payment technology.

Vander Haag’s does not intentionally store complete payment-card information on its own website servers.

Payment providers may maintain their own privacy policies and security practices. Customers should review the applicable provider’s policies when submitting payment information.

Our website uses HTTPS encryption to help protect information transmitted between your browser and our website.

9. Declined, Failed, or Reversed Payments

If a payment is declined, reversed, fails to clear, or cannot be verified:

• The order may be placed on hold.

• We may contact you regarding the payment issue.

• Additional payment verification may be requested.

• Delivery, pickup, or release of the product may be delayed until payment is successfully completed.

• An order may be canceled when payment cannot be successfully completed.

Any cancellation or refund will be handled according to the applicable transaction terms and our Return & Refund Policy.

10. Fraud Prevention

To protect our customers and business from unauthorized transactions, we may use reasonable payment-verification and fraud-prevention procedures.

Depending on the circumstances and transaction, we may request information reasonably necessary to verify a purchase, such as:

• Billing information

• Shipping or pickup information

• Confirmation of payment details

• Business information for business purchases

• Other information reasonably necessary to verify the transaction

We may delay or cancel a transaction when there are reasonable indications of unauthorized or fraudulent activity, subject to applicable law.

11. Refunds and Chargebacks

Refunds are handled according to our Return & Refund Policy and any applicable terms provided at the time of purchase.

If you have a concern about a payment, charge, order, or refund, please contact Vander Haag’s so we can review the matter and attempt to resolve it.

Customers may retain any rights available to them under applicable law or the rules of their payment provider.

12. Pricing or Payment Errors

We make reasonable efforts to ensure that product descriptions, prices, and payment information displayed on our website are accurate.

If we discover a significant pricing, listing, or payment error, we may need to correct the information or cancel the affected transaction.

If a transaction has already been paid and must be canceled because of an error, we will provide an appropriate refund when required.

We will notify affected customers when such a correction is necessary.

13. Payment Policy Updates

We may update this Payment Policy from time to time to reflect changes to our payment methods, business practices, website, or applicable requirements.

The updated policy will be posted on this page with a revised “Last Updated” date.

Changes will apply to transactions made after the updated policy becomes effective, unless otherwise required by law.

14. Contact Us

If you have questions about payment methods, billing, an order, or a payment transaction, please contact us:

Vander Haag’s LLC

Address: 4936 Sharp St, Dallas, TX 75247, USA
Phone: +1 (972) 314-1379
Email: sales@vanderhaagsllc.com