Payment Policy
Last Updated: June 2, 2026
At Vander Haag’s LLC, we are committed to providing transparent, secure, and straightforward payment terms to ensure a smooth purchasing experience. Please review this policy carefully before placing an order.
Accepted Payment Methods
We accept the following payment methods:
• Bank Wire Transfer
• ACH Transfer
• Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
Credit card payments may be subject to processing fees, which will be clearly disclosed prior to payment.
We do not accept Cash on Delivery (COD) due to the nature, value, and logistics involved in shipping trucks, trailers, containers, heavy equipment, and related products.
By prior written approval only, we may accept:
• Cashier’s Checks
• Certified Bank Checks
Conditions for check payments:
• Must be issued by a recognized U.S. financial institution
• Funds must fully clear before any product is released, shipped, or delivered
• Personal checks and standard business checks are not accepted unless approved in advance
Payment Terms
Full payment is generally required prior to shipment, pickup, or delivery unless otherwise agreed to in writing.
Orders will not be scheduled for processing, shipping, pickup, or delivery until payment has been successfully received and verified.
For certain approved transactions, Vander Haag’s LLC may offer alternative payment arrangements, including:
• 50% payment upfront
• 50% payment upon confirmed delivery
Such arrangements are subject to prior written approval and may not be available for all products or customers.
Custom-built, modified, or special-order products may require a non-refundable deposit before work begins, with the remaining balance due before shipment or delivery.
Payment Processing & Security
All payments are processed through secure and reputable payment channels.
Sensitive payment information is protected using commercially reasonable security measures.
A temporary authorization hold may be placed on card payments to verify available funds. Such holds are released according to the policies of the customer’s financial institution.
Charges are finalized once an order has been confirmed and scheduled for fulfillment.
For security purposes, Vander Haag’s LLC reserves the right to request additional verification documentation, including:
• Government-issued identification
• Business verification documents
• Confirmation of billing information
Pricing & Quotes
All prices are listed in U.S. Dollars (USD) unless otherwise stated.
Prices are based on current inventory, supplier pricing, market conditions, and logistics availability.
Written quotations are valid only for the period specified on the quote and may change if payment is not received within the quoted timeframe.
Unless otherwise stated, pricing does not include:
• Applicable sales taxes
• Registration fees
• Licensing fees
• Delivery charges
• Site preparation
• Special handling requirements
Refunds & Cancellations
Refunds and returns are governed by our Returns & Refunds Policy.
If a refund is approved, it will generally be issued using the original payment method whenever possible.
Approved refunds are typically processed within 14–21 business days.
Orders canceled after shipment, dispatch scheduling, or freight booking may be subject to cancellation, transportation, storage, restocking, or handling charges.
Fraud Prevention
Vander Haag’s LLC actively monitors transactions for fraud prevention and security purposes.
We reserve the right to delay, refuse, cancel, or suspend any order if suspicious, unauthorized, or potentially fraudulent activity is detected.
Payment Disputes & Chargebacks
Customers agree to contact Vander Haag’s LLC directly regarding billing concerns before initiating a payment dispute or chargeback.
Unauthorized or unjustified chargebacks may result in:
• Additional administrative fees
• Order suspension
• Account restrictions
• Collection actions where permitted by law
Policy Updates
Vander Haag’s LLC reserves the right to update or modify this Payment Policy at any time.
Any changes will be posted on our website together with an updated revision date.
Contact Information
Vander Haag’s LLC
4936 Sharp St
Dallas, TX 75247
📧 Email: sales@vanderhaagsllc.com
📞 Phone: +1 (972) 314-1379
If you have any questions regarding payments, invoices, financing options, payment confirmations, or billing matters, our team will be happy to assist you.
About Us
For over half a century, Vander Haag’s has stood as a cornerstone of the transportation industry, evolving from a single location into North America’s premier multi-location trailer sales, parts, and service center.
Working Hours
Mon – Friday : 8am – 5pm
Saturday: 9:30am – 3:30pm
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